Where does your fiber optic cable cover?
Please check out our coverage map.
How can I get 4G LTE? Or Fixed Broadband?
How fast is 4G LTE?
The practical download speed can be up to150 Mbps. And the practical upload speed can be up to 50Mbps.
How can I top-up my 4G LTE bundle?
How can I check my 4G LTE bundle balance?
How can I use 4G Internet on my single voice sim card?
How much does 4G LTE/Fixed Broadband cost?
You can find the installation cost & service fees from any of our partnered retailers.
Why am I not able to connect to the Internet (4G LTE)?
- You may be located outside the service coverage of 4G LTE. View our coverage map.
Your device may be overloaded.Try restarting it. Or check how many devices your router/CPE can support.
Your device configuration may have been changed or reset. For example: you may have changed your Wi-Fi password or the APN (Access Point Name).
The device may not be compatible with 4G LTE frequency (800MHz/band 20).
The system may be under scheduled maintenance or experiencing some level of service outage in the area.
Why is the Internet connection slow?
You might have finished your data for the day already. Depending on the package you purchased, the interent will slow down once you finish the valid amount of data.
Too many users may be accessing the device.
You may attempting to access it too far from where 4G LTE device is placed. (In open space, Huawei CPE: 10m, Huawei mobile router: 15m, Franklin mobile router: 10m, Alcatel mobile router: 15m).
We may be processing a scheduled maintenance or experiencing some level of service outage in the area. (Contact ktRN support team).
You might be in an area where there are many 4G Wi-Fi signals, which may cause Wi-Fi interference.
Make sure your simcard is for 4G, not 3G.
If your question is not listed here, please first contact your respective service provider for immediate assistance. You can find the contact information on "Partners" page.