4G LTE is the Fourth Generation Long Term Evolution of data technology for mobile network development. It provides users with much faster data speeds compared to 3G. Whereas 4G+ (or also known as LTE Advanced) is an upgrade to the existing 4G network, doubling the current theoretical network speeds of 150Mbps to 300Mbps.
The device you are using to connect to 4G LTE, determines the speed and performance. 4G LTE offers download & upload speed that is over 10 times faster than the previous network 3G.
Besides the device used, Speed may vary between users and is subject to:
Hardware and software limitation
4G network coverage/traffic
Distance between user and base station
Nature of built-up area
Source of website and other external factors
To get 4G LTE
You can subscribe to 4G LTE service by purchasing a 4G LTE device and data bundle from one of our retail partners (here).
To get Fixed Broadband
You can subscribe to Fiber services through our Retail Partners listed below. (visit ktrn.rw/partners for contact information).
You will be required to provide your site location to your preferred Service Provider so that a site survey be done and determine the availability & proximity of our Fiber Optic cable to your site.
TNSP
KOPA TELECOM
MANGO TELECOM
PIRAMIE INC.
BK TECHOUSE
CBNET
AIRTEL
G-MAX
4NET AFRICA
ISCO LTD
FASTNET
RTN
SMART BROADBAND
You can find the installation cost & service fees from any of our Retail Partners.
KTRN owns an MPLS network that spans over 4000 km of fiber around the country covering all districts and borders of Rwanda.
Yes. Your 4G LTE devices are backward-compatible, so it is possible to switch between 4G LTE and 3G networks with no problem. However, your SIM card has to be enabled for both and you also have to subscribe for 4G LTE & 3G services.
Customers who wish to use 4G on their single voice sim cards will have to visit MTN or AIRTEL service centers to get their SIM CARDS swapped for a 4G SIM CARD or visit the nearest 4G service provider to get a data-only 4G SIM CARD.
For Top-up guidance, Please click on ktrn.rw//top-up-guidance .
For bundle balance check, please use below methods:
•Open LTE RWA app/ or www.4glte.rw
•Enter your MSISDN number then Click on balance/usage button.
If your question is not listed here, please first contact your respective service provider for immediate assistance. You can find the contact information on "Partners" page.